The rules and guidelines for using our Service.
Last updated: February 27, 2026
By accessing or using Robin Router ("the Service"), operated by Ditra Point ("we," "us," or "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
Robin Router is a multi-tenant software-as-a-service (SaaS) platform that provides automated round-robin lead assignment for teams. The Service includes a web dashboard, webhook integrations, and related tools for managing workflows, team members, and lead distribution.
To use the Service, you must create an account with a valid email address and verify your email. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
The Service supports multiple organizations. Organization owners and admins are responsible for managing their team members, roles, and permissions. By inviting users to your organization, you confirm that you have authorization to do so. We are not responsible for actions taken by users you have invited to your organization.
You agree not to use the Service to:
The Service provides webhook integrations for programmatic access. Webhook tokens are confidential credentials - you are responsible for keeping them secure. We reserve the right to revoke tokens or restrict access if we detect misuse, excessive load, or violations of these Terms. Usage is subject to rate limits and your subscription plan's allocation.
The Service offers free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on each billing cycle.
Each plan has defined limits on the number of assignments, workflows, and team members. When you reach your plan's limits, additional requests may be rejected until your usage period resets or you upgrade your plan.
You may cancel your subscription at any time through the dashboard or by contacting us. Cancellation takes effect at the end of the current billing period - you will retain access until then. Refunds are handled on a case-by-case basis at our sole discretion. We are not obligated to provide refunds for partial billing periods or unused features.
We reserve the right to modify pricing at any time. We will provide at least 30 days' notice before any price increase takes effect on your account. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described in our Privacy Policy.
You retain ownership of all data you submit to the Service, including lead data, workflow configurations, and organization information. You grant us a limited license to process this data solely for the purpose of providing the Service.
The Service, including its design, code, features, documentation, logos, and trademarks, is the exclusive property of Ditra Point and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
You retain all rights to the content and data you upload to the Service. We claim no ownership over your data.
We strive to maintain high availability but do not guarantee uninterrupted or error-free operation of the Service. We may perform scheduled maintenance, deploy updates, or make changes to the Service at any time. We will make reasonable efforts to notify users of significant changes or planned downtime.
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.
The Service is designed to distribute leads among your team members in a fair, round-robin sequence based on your workflow configuration. We make commercially reasonable efforts to ensure assignments follow the expected rotation order.
Due to the nature of distributed systems, assignment order may occasionally deviate from the expected sequence. Factors outside of our control — including but not limited to network instability, concurrent API requests arriving simultaneously, third-party infrastructure outages, database connectivity interruptions, and upstream platform failures — may result in skipped turns, duplicate assignments, or out-of-order distribution.
We are not liable for any losses, missed opportunities, or business impact resulting from assignment irregularities caused by the factors described above. Assignment results are provided on an "as-is" basis, and you acknowledge that no automated distribution system can guarantee perfectly sequential delivery under all conditions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DITRA POINT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
You agree to indemnify, defend, and hold harmless Ditra Point and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property, limitation of liability, indemnification, and dispute resolution.
You may terminate your account at any time by contacting us or through the account settings in the dashboard.
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.
If you have any questions about these Terms, please contact us at: